The affordable, no-nonsense support platform for operators who wear five hats.
Not a bloated enterprise platform built for companies ten times your size. Just QR-code ticket reporting and a Kanban dashboard that works the way operators do - purpose-built for teams running 0 to 100 machines, not 500.
LAUNCHING SOON · NO SPAM, JUST A LAUNCH EMAIL
See a real ticket land on a real board.
Report a fake issue as a customer would, then watch it move across the operator's dashboard live.
OPEN THE LIVE DEMO- No app or login for customers to scan and report an issue
- Every report lands on your board instantly - no phone tag
- Refund fraud and repeat submitters flagged automatically
From a scanned QR code to a resolved ticket.
Stick a QR code on every machine
Generate and print one in seconds from your dashboard. Reissue it any time without losing ticket history.
Customers report the issue in seconds
A quick, mobile-friendly form for refunds, outages, or suggestions - photo evidence included, also no customer account needed.
You handle it from one board
Every ticket lands in your queue automatically, with the machine, location, and customer context already attached.
Want to try out MachineSOS? Interactive ticket dashboard below.
No mockup, no video walkthrough - go ahead and drag a ticket.
Submitted2
In Progress1
Resolved1
↑ A real interactive dashboard, not a mockup. Try dragging a ticket to a different column. Information does not represent real data.
Know exactly what's wrong, what it cost, and what it looked like.
Vending machines rack up quiet little repairs that are easy to forget and expensive to repeat. A second board, separate from your customer tickets, for the repairs only you know about - with a photo attached from your phone, not just a memory of what happened.
- Log a repair in seconds, or convert an Outage ticket into one with a single click
- Snap a photo straight from your phone - a jammed coin mechanism or a cracked panel is easier to show than describe
- Hand a technician the exact photo instead of a vague description over the phone
- Track cost, a target repair date, and who's handling it - Needs Repair, In Progress, Completed
- See total repair spend over the last 12 months and which machines keep breaking
- Included on every plan - not a top-tier upsell
Coin mechanism jammed - won't accept quarters.
Catches a repeat scammer before you do.
Most vending customer-service tools stop at collecting the refund request. MachineSOS scores every one automatically - the same contact filing claims across three different machines gets flagged company-wide, not just remembered if you happen to notice the pattern yourself.
- Every refund claim is scored automatically - repeat submitters, claim velocity, missing photos, and above-average amounts all factor in
- See it on the board before you open a ticket - a 🚩 or ⚠️ badge, not a surprise buried in a detail panel
- A live "Flagged Accounts" list surfaces repeat submitters company-wide, not just on the machine they hit first
- Catches a submitter spreading claims across different machines at the same location, not just repeats on one machine
- Every flag explains itself in plain language - no black-box score to just trust blindly
- Included on every plan - not a top-tier upsell
Charged $2.75, nothing dispensed.
- 3 refund tickets from this contact in the last 90 days
- Claims across 3 different machines this week
- No photo attached
Why operators are switching.
QR, not phone tag
Every machine gets its own QR code designated to each machine's location. From the QR code, customers report an issue in seconds from their phone - no app, no login, no hold times, or leaving a voicemail.
Built for 0-100 machines
Most tools in this space are priced and built for operators who already have back-office staff. Our Hobby plan covers 15 machines - a real tier for a real small operator, not an afterthought.
A board that makes sense
Submitted, In Progress, Resolved. So simple that no Customer Relationship Management manual is required.
You keep 100% of refund control
We track refund requests and flag suspicious patterns automatically - we don't process payouts ourselves, so there's no transaction fee skimmed off every refund you approve.
A repair tracker, not a spreadsheet
Log repairs directly, or convert an Outage ticket into one with a click. Track cost, target dates, and who's on it - on every plan, not just the top tier.
No transaction fees. No surprise overages.
Give your customers a better way to reach you.
We're finishing up the platform - join the waitlist and we'll email you the moment signups open.
Join the waitlist